Questions carers can ask services

Contributed by the NEXUS Dual Diagnosis Service, Melbourne – Tel (03) 9231 2083 – Email nexus@svha.org.au Quick links:  Printable doc (PDF) | Powerpoint* | Survey

*Please play the Powerpoint as a slideshow to navigate questions via the action buttons

It can be an emotional time when a loved one is involved with a mental health service, especially after experiencing a mental health or substance use crisis.  Even with the most supportive staff it can be hard for carers to know what to ask, or what you have a right to know. The NEXUS Dual Diagnosis Service in Melbourne have worked with a range of carers, staff and services to come up with this list of questions you might like to ask. They hope it will empower you at a difficult time. Questions cover these topics:

  • consent/information sharing
  • discharge planning
  • strengths
  • discharge summaries
  • carer role in discharge
  • relapse
  • treatment
  • medication
  • referrals
  • carer supports
  • future access to the service
  • emergency contacts
  • after discharge
  • risk
  • anything else?

The questions can be downloaded in two ways:

Once you have had a look, please click here to answer a VERY short survey (promise!), so that we know if this type of thing is useful. Thank you! These resources from NEXUS are shared under a creative commons licence. Please see the PDF and powerpoint downloads for details.

A little about the NEXUS Dual Diagnosis Service

People are considered to have a dual diagnosis when they have a mental health and alcohol and/or other drug problem concurrently. Nexus is  a small team, based at St Vincent’s Hospital Melbourne. We are passionate and committed to the dual diagnosis needs of our catchment which covers the local government areas of Banyule, Boroondara, Darebin, Nillumbik, Yarra, Bendigo and Mildura.  Funded by the Department of Health and Human Services, we work with publicly funded Clinical Mental Health, Alcohol and Other Drugs and Mental Health Community Support Services to build their capacity to respond to dual diagnosis issues. We have a diverse team with an array of skills who provide training, consultation and various other services. For more information about these resources or the service please contact NEXUS direct on (03) 9231 2083 | nexus@svha.org.au